Invoicing will be done by Coffee Parts Plus, unless otherwise specified, verbally or in writing.

Coffee Parts Plus terms are Net 10. Items invoiced by the manufacturer are subject to the manufacturer's terms.

Freight on items shipped and invoiced by Coffee Parts Plus will be F.O.B. from either our Guntersville warehouse or direct from the manufacturer. Items invoiced by the manufacturer will be subject to that manufacturer's freight terms. Every effort will be made to ship from our warehouse in Guntersville, Alabama. However, due to inventory or other constraints, this may not always be possible.

Coffee Parts Plus offers no warranty, written or implied, other than that offered by the manufacturers whose products we sell. We will make every effort to ensure that our customers are satisfied with the products they purchase from us. For information on the return of products under warranty, please see the Return Policy page, or contact Customer Service at 1-866-736-5282.

Coffee Parts Plus responsibility ceases when the transportation company issues its receipt to us. Before accepting any shipments, carefully inspect for evidence of damage or shortage. If either is found, refuse to accept the shipment until the agent or his representative states in writing just what damage or shortage exists. Shipment can be accepted after proper notation is made and applied to the freight bill.

If visible damage is not noted on the freight bill, responsibility will then lie with the consignee and not the shipper upon receipt of goods and signing of freight bill. If discovery of damage or shortage is made after goods are accepted, consignee should stop unpacking and notify shipping agent immediately and have him inspect and verify claims. Valid claims for concealed damage must be made within (15) days from receipt of shipment.

Returns for warranty or other reasons must be accompanied by a Return Authorization Number which may be obtained by calling Customer Service at Coffee Parts Plus. We do not accept responsibility for the loss or misplacement of items sent to us without prior authorization.

Any returns for warranty or other reasons should be returned to us Freight Prepaid. Should special circumstances warrant a return freight collect, the freight charges may be deducted from any credit or adjustment due to the customer. The customer is also responsible for any freight charges from Coffee Parts Plus to the manufacturer on warranty return items. However, warranty items will be returned to the customer Freight Prepaid.

Items being returned for credit that were shipped incorrectly or were otherwise an error by Coffee Parts Plus are not subject to any restocking fee. However, any item returned for credit solely at the customer's discretion may be subject to a re-stocking fee of up to 20% of the original invoice price. The actual percentage charged in these circumstances would be determined on a case by case basis.

Items being shipped to Coffee Parts Plus as part of any trade-in program must be accompanied by a Return Authorization Number. Trade-in items must be shipped freight prepaid or hand delivered to the Coffee Parts Plus warehouse.

PHONE: 1-866-736-5282
FAX: 1-800-216-6606
sales@coffeepartsplus.com